Make a Report with Adult Protective Services (APS)
Make a report to APS if you believe a vulnerable adult was abused, neglected, or exploited by an alleged perpetrator. You should make a report if you feel that a vulnerable adult has been harmed because of actions (or inaction) taken by a specific person or persons. In most cases, this requires the alleged perpetrator to either intentionally or recklessly harm the vulnerable adult. Vermont Law establishes who are vulnerable adults and what constitutes abuse, neglect and exploitation.
APS does not provide emergency services. If a vulnerable adult is in a life threatening situation or needs immediate intervention to protect the from harm, call 911 so that law enforcement and medical personnel can get involved immediately. A report to APS can be made after emergency services have been provided.
You can make a report to APS in the following ways:
1) Telephone: (802) 871-3326 or Toll Free (800) 564-1612 (In Vermont Only)
This is the preferred method to make a report, as it will give APS staff the opportunity to talk with you about the situation and to gather information to help us best serve the vulnerable adult. We are available Monday through Friday, typically from 7:45am to 4:30pm. If you call after hours or on the weekend, please leave a message and we will call you back the next business day.
2) Online Report Make a Report
IF YOUR BROWSER HAS A POPUP BLOCKER, TURN IT OFF BEFORE FILING IN THIS METHOD, AS THEY SYSTEM WILL NOT WORK.
APS purchased an online reporting system so that you can file reports at any time. The system we have is used in other states for mandatory reporters only. We are the only state that has this tool available for the general public. Because the product was built for mandatory reporters, it requires a substantial amount of information and can take quite some time to complete. The benefit of this system is that information is transferred automatically into APS' investigation management system, which allows us to process the reports quickly. The downside of the system is that it takes longer to file a report, and the system doesn't work well with all web browsers or configurations. As a result, this may not be the best option for all reporters. If you are having difficulty with making an online report, we recommend using one of the other filing methods.
3) Email: AHS.DAILDLPIntake@vermont.gov
Email is perhaps the easiest way to file a report. To help ensure that APS has the information necessary to act on your report, please consider the reporting recommendations below. One benefit of this method is that it is easy to document what and when you reported to APS, which is especially important for mandatory reporters.
4) Fax: (802) 871-3318
To help ensure that APS has the information necessary to act on your report, please consider the reporting recommendations below.
5) Mail: Adult Protective Services, 103 South Main Street, Waterbury, VT 05671-2306
We do not recommend filing a report by mail, as it delays our receipt of the information, which slows down our ability to assist the vulnerable adult. To help ensure that APS has the information necessary to act on your report, please consider the reporting recommendations below.
General Guidelines for Making a Report
No matter how you make a report, please provide as much information as you can. If you don't have exact information, please make your best guess. Here is the information that we need to best help a vulnerable adult:
- Describe why you suspect a vulnerable adult has been abused, neglected or exploited. If possible, include a description of any incidents, to include locations and dates and how you became aware of this issue.
- Tell us if this abuse, neglect or exploitation is ongoing at the current time.
- Tell us who you are, how you know the vulnerable adult, how to contact you and how you know about this situation.
- Tell us who the alleged victim is, how to contact them and how it is they are vulnerable. Also, let us know if reaching out to them could put them in danger.
- Tell us who the alleged perpetrator is, how they are related to the alleged victim and how to contact them.
- Tell us if there are any risks to our Investigator, such as potentially violent investigation participants or aggressive dogs at an investigation participant's home.