Document Actions

Adult Protective Services


Make a Report to APS


APS Data Reports

APS prepares monthly, quarterly,
and annual reports that are
available in our Program Data Reports.

Success Stories

This story illustrates how
vulnerable adults are better
off as a result of the work of APS.


Vermont’s APS program is the primary unit of state government responsible for investigating allegations of abuse, neglect and exploitation of vulnerable adults under Title 33 of Vermont Statutes. APS has 16 employees that collectively report to the Division of Licensing and Protection Director. They are:

    1 - Assistant Director for APS
    2 - APS Field Supervisors
    10 - APS Investigators
    2 - Program Specialists (Intake, Screening)
    1 - APS Senior Planning Coordinator


You can find more detailed information about APS in our Annual Report

Services Delivered by APS

APS delivers the following services in response to reports of alleged abuse, neglect, or exploitation of vulnerable adults.

Community Outreach and Education (small)

APS provides training to the staff of community-based providers and other community groups in an effort to prevent and reduce the abuse, neglect and exploitation of vulnerable adults.  They review applicable laws and policies, such as reporting requirements for mandated reporters, and show how to make a report when someone suspects a vulnerable adult is at risk.


Intake and Screening

Within 48 hours of receiving an intake, APS staff determine if the alleged victim is a vulnerable adult and if the allegations meet the statutory definitions for abuse, neglect, or exploitation.  If both criteria are met, an investigator is assigned and an investigation conducted.  If these criteria are not clear, an APS Investigator may be sent to perform a field screen to make a determination.  APS staff make appropriate referrals to other organizations that could assist the reporter and/or alleged victim, even if an intake is not referred to investigation.



When an investigation is warranted, APS Investigators will interview the reporter, the alleged victim, and any other relevant witnesses, along with reviewing any available documentation.  They will also provide the alleged perpetrator with an opportunity to present information.  At the conclusion of the investigation, they will make a recommendation for substantiation to the DAIL Commissioner if the evidence indicates there was abuse, neglect, or exploitation.


Protective Services

The investigator will discuss with the alleged victim and/or their legal representative appropriate protective services.  Except where protective services are court ordered, the investigator works to implement protective services agreed to by the victim.  Victims with decisional capacity can choose to decline all services.  Some services that can be offered are:

  • Referrals to service providers, including case management, guardianship services, mental health and developmental services, law enforcement, and health care.
  • Securing change of representative payee.
  • Petitioning for removal of a court-appointed guardian.
  • Notifying and filing a misuse of funds report with the Social Security Administration.
  • Alerting financial institutions of misappropriation of funds.
  • Assisting the client to close/change banking or other accounts.
  • Intervening in cases of identity theft.
  • Petitioning for guardianship.
  • Filing for temporary restraining orders and relief from abuse orders.


Adult Abuse Registry

APS is responsible for maintaining and managing the Vermont Adult Abuse Registry, which provides a confidential listing of individuals who have been substantiated for abuse, neglect and/or exploitation of a vulnerable adult. The registry may be accessed by current or prospective employers whose employees or volunteers serve vulnerable adults and/or children.